At a time when the corporates are in ‘work from home’ mode, tax payers are facing problems in filing their returns on GSTN (Goods and Services Tax Network), which is the backbone for the GST. Infosys, which is managing the GSTN, assures that they’re working on fixing the technical problem and tax payers will not face any technical snag in filing their returns.
GSTN CEO Salil Parekh said: “The work on fixing the technical glitches is in full swing now. Almost all the employees of companies and business firms are working from home. We’ll ensure a hassle-free platform for filing GST returns.”
GSTN chairman Nandan Nilekani recently discussed with GST Council and briefed them about the current situation. Nilekani alongwith GST Council has finalised an action plan that can be executed internally. The meeting observed that there was problem in procuring some hardware in addition to manpower deployment as well. Supply chain constraints are hitting the hardware procurement. As we’re nearing July, the load on GSTN will increase subsequently. Nilekan said that the work on restoring full-fledged GSTN amid ongoing lockdown phase is at full speed. Majority of Infosys employees are working from home or remotely.
Meanwhile, the Union Finance Ministry recently expressed concerns over the long-pending issues from early 2018. The unresolved problems pertaining to GSTN are keeping sincere GST payers in a frustrated mode, said a senior official from the finance ministry.
The ministry even asked a Bengaluru-based IT company to resolve the technical problems on GSTN.
At this juncture, Nilekani had submitted his detailed plan for making GSTN a better working system for the government and tax payers as well. He suggested to enhanced the capacity to take care of the increased load on GSTN and resolve the system-related problems. The GST Council gave an approval for hiring skilled manpower and procuring better hardware for increasing the capacity. The GST Council set a June deadline for Nilekani and his team for better equipped for July returns.
Nilekani team is in process of improving GSTN design. Once the staff at least 5-10 per cent report to the office as soon as the coronavirus outbreak started easing off, then we’ll speed up the work on restoring GSTN, said the official.
Infosys said it would allow 5-10 per cent staff in the first phase to work at the office. Transportation will be a tricky situation as the company is keen on social distancing. We will address the key issues of our clients first. For instance, GSTN glitches. Once staff available at the office, then we can totally focus on the development of GSTN with redesigning and enhancing the capacity, further added the official.
GSTN has been considered as one of the significant technical platforms in the world. The GSTN facilitates indirect taxation system in India since its launch in July 2017. However, few technical snags have been hitting the performance of the network and causing inconvenience to tax payers. The situation has become such an alarming that Sales Tax Bar Association (STBA) filed a petition in Delhi High Court over technical snags in GSTN. Admitting the petition, the High Court had also issued notices to Infosys and Tech Mahindra, both are taking care of GSTN.
Copyright Ask Associates. All Rights Reserved.